What is aadhaarAPI.com?
AadhaarAPI.com is the part of Quagga Tech providing Aadhaar API’s.
How is AadhaarAPI different than other UIDAI gateways?
We are a developer-oriented and easy-to-integrate gateway. Our API is entirely REST based.
Where are you located?
What is Aadhaar?
Aadhaar is a 12-digit unique identification number issued by the Indian government to every individual resident of India.
What the method from which eKYC or authentication perform?
Aadhaar based authentication can be Perform by using Aadhaar number and their one of the Four authentication methods (Iris, Fingerprint, OTP or Demographic data).
What are different types of server?
Staging server: is simulated by the UIDAI which provides a dummy Aadhaar id to test the system against.
Pre-production environment: is the replica of production server. It is to be used only for non-commercial testing/demo purposes.
Production environment: is the live environment which supports commercial transactions.
Registration and activation
How can I start using AadhaarAPI services?
To start onboarding, Drop an email to firstname.lastname@example.org with following details to start services.
Company Signatory name
Please share above necessary details and accordingly we will share service agreement for sign. You need to send user/user agency signed and stamped service agreement.
After successful due diligence, your account will be activated.
Can I signup using a company registered as Sole proprietorship?
Yes, and you need complete registration for the same.
Do I need to register the company in India?
Is a partnership firm or sole proprietorship acceptable?
Credit Purchase or refund
How can I purchase credit?
Just login into dashboard.aadhaarapi.com and buy credit as per your need by paying online.
What is Balance credit?
Whatever recharge pack you buy; the respective amount balance will be credited into your account.
Is tax included in the pack?
Taxes as applicable will be in addition to recharge pack.
If I am unable to consume credit, what happens to my balance.?
Every credit comes with certain validity. If your validity gets over, you need to buy any pack from pricing table and your unused credit will be carry forward till next pack validity. This is applicable for commercial/Production pack.
How long do you hold an unused credit?
We provide grace period of 90 days for your credit, after the validity gets over. To retain your balance, you need to buy any pack from pricing table within the grace period of 90 days.
I made the payment through website and the amount got deducted from bank account, but does not show up in my account?
Please drop an email to email@example.com and Sales team will resolve the issue.
How much time does it take to credit the refund?
The credit reflection will take approximately 7 working days.
What will be the mode of refund?
The mode of refund would be via same mode of transaction.
Where can I find details about pricing?
Pricing details are available at: https://aadhaarapi.com/pricing/
I have very large volume of transactions. Can you offer a discount?
You can start your integration process, and we can shift you to a custom plan if your transaction volume gets really large.
How do I file a support ticket?
Send us a mail at firstname.lastname@example.org
Where can I call you?
Send us a mail at email@example.com with your phone number and we’ll schedule a call.
What are the support hours?
Monday – Friday (11 AM to 8 PM)
Escalation Duration: 5 hours
24 X 7
Escalation Duration: 1 hour
Escalation Email: firstname.lastname@example.org